Help Desk Tools - Social Source Commons

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Toolbox: Help Desk Tools

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Summary:

A sampling of help desk tools inspired by an NTEN Discussion thread

Author:

Matt Garcia

Tags:

accessable, cerberus, desk, esupport, help, helpdesk, illient, kayako, NTEN, request, sharepoint, spiceworks, sysaid, tracker

7 Tools - Sort by: popularity | last updated | name

AccessAble Help Desk Pro in 1 toolbox
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A web-enabled help desk program with a 30-day trial period.

A web-enabled help desk program with a 30-day trial period. cancel

tagged: able, access, accessable, desk, help, helpdesk, shareware
Cerberus Helpdesk in 2 toolboxes
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A free version by WebGroup media

A free version by WebGroup media cancel

tagged: customer, email, helpdesk, management, relationship, system, ticket, trouble
Ilient SysAid in 2 toolboxes
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Free helpdesk and asset tracking software.

Free helpdesk and asset tracking software. cancel

tagged: free, helpdesk, inventory, windows
Kayako eSupport in 4 toolboxes
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Helpdesk software for monitoring trouble tickets and service requests. Free versions available for charities and open source software projects.

Helpdesk software for monitoring trouble tickets and service requests. Free versions available for charities and open source software projects. cancel

tagged: chat, crm, help, helpdesk, hosted, live, management, support, system, ticketing
Request Tracker in 2 toolboxes
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RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. cancel

tagged: community, crm, customer, enterprise, grade, management, support, ticket, ticketing
SharePoint in 9 toolboxes
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Server platform for collaboration, content management, business processes, records management. Supports searches for people, documents, and data, and analysis of large amounts of business data.

Server platform for collaboration, content management, business processes, records management. Supports searches for people, documents, and data, and analysis of large amounts of business data. cancel

tagged: CMS, collaboration, DocumentManagement, lasatech_docshare, RecordsManagement
Spiceworks in 3 toolboxes
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Spiceworks IT Desktop delivers nearly everything you need to simplify your IT job. Designed for small- and medium-sized businesses, Spiceworks single, easy-to-use interface combines Network Inventory, Help Desk, Reporting, Monitoring and Troubleshooting. And, it connects you with other IT pros to share ideas, solve problems and decide what additional features you need in Spiceworks.

Spiceworks IT Desktop delivers nearly everything you need to simplify your IT job. Designed for small- and medium-sized businesses, Spiceworks single, easy-to-use interface combines Network Inventory, Help Desk, Reporting, Monitoring and Troubleshooting. And, it connects you with other IT pros to share ideas, solve problems and decide what additional features you need in Spiceworks. cancel

tagged: inventory, Network

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