Proactive chats are automatic popup messages that get triggered based on the rules you setup. You can setup proactive chat rules depending on the type of visitor, page being browsed on your website, time spent on a page, location and referral path of the visitor. Proactive trigger rules are preconfigured in the ClickDesk dashboard and... Read more »
Teamwork is the ability to work as a group toward a common vision. The ability to direct individual accomplishments toward organizational objectives. With this simple quote in mind, today we give you the power. The power to join your agents to a live chat with a visitor. Yes, the power to live chat conference with... Read more »
Thanks for choosing ClickDesk. This post assumes that you have an account with ClickDesk and have successfully setup an agent to answer live chats. If you did not add ClickDesk to your website yet, please read our Getting started with Live Chat blog post. In this part 2 of 3, let’s go through the setup... Read more »
Re-introducing the White Label live chat feature for the enterprise in you! You can now add an image/logo to the footer of the live chat window or just remove all branding. How do I set it up? - Signup or login to ClickDesk dashboard and subscribe to the ‘Enterprise’ plan in... Read more »
Twitter pulled the plug on their API v1 version making many applications relying on that version go non functional. We updated to the latest v1.1 twitter API immediately and here’s a note on how you can set up Twitter tab on the ClickDesk’s social toolbar. This threw an error on our social tab... Read more »
APIs are great. As developers, we love them for the ease to connect with the applications we use every day. Lot of our partners have been asking us to release ClickDesk API for a deeper integration with their existing websites and applications. Here are some ideas to implement our API: 1. Get all the past... Read more »
Last month Google announced the launch of Hangouts for PCs and mobiles in the I/O conference and started updating the apps. Unfortunately, it no longer supports the xmpp protocol and none of the live chat providers who support Google Talk IM work with Google Hangouts. While we figure out a way to connect your Hangouts... Read more »
Paypal is the most requested alternate payment option for us. PayPal tops list of most trusted mobile payments brands in 2011. There are more than 110 million active Paypal users. Aren’t these reasons enough for us to start accepting payments via Paypal? After logging into the dashboard, you can upgrade your plan by clicking on the... Read more »
What’s common between Salesforce, Nimble, Capsule, Zoho, Highrise and Agile CRM ? ClickDesk integrates with all of them! Let’s see what makes this Agile CRM integration special. Agile CRM Agile has everything a business needs to improve sales – contact management, marketing automation, web analytics, telephony, newsletter management, 2 way emails, real time activity alerts, third-party addons... Read more »
ClickDesk is a value combo of live chat, help desk, voice chat & social toolbar. In this part 1 of 3, let’s go through the setup process to start receiving live chats from your website. You can easily set up ClickDesk in 3 simple steps: Registering for an account Setting up your Operator Adding code... Read more »
