Yesterday we experienced an unexpected service interruption. In the spirit of openness and transparency we wanted to communicate what exactly happened. What happened? At approximately 6:00 PM (PDT) on May 28, 2019, our network probes and monitoring systems reported a problem with network availability. Our system administration team immediately started an investigation and isolated the […]
It’s well understood that backing up your database is, arguably, the single most important step in preventing data loss and building redundancy into your application. A thoroughly redundant backup plan will include having replica servers on standby and filesystem level backups for disaster recovery. The second most important step is verifying those same backups. Unfortunately, […]
Time tracking is one of the more useful tools agencies have in their toolbox for staying on top of project budgets and accurately billing clients. However, it can be useful for so much more. Agencies that track time can apply their data to improve workflows and profitability. Here are three ways you can slice your […]
A common feature request we’ve received is for task listings to clearly communicate which tasks have been recently updated. We’re excited to let everyone know we’ve recently launched this feature. There are two items of note that go along with this new feature. First, we’ve added a link in the Tasks menu labeled “Recently updated […]
Up to this time we’ve relied on our mobile experience which uses the native mobile browser. It serves its purpose but is very dated and lacks some key functionality. To address the needs for a better mobile experience, we’ve been hard at work developing the Intervals mobile app for Android an iOS devices. We are […]
You may have recently noticed that email notifications detailing task summary updates look different. Here’s why. Historically, when an Intervals task was updated the old summary was recorded on the task and emailed, along with the revised summary, to the task’s owners, assignees, and followers. Because it did not specify what in the summary had […]
One of the most requested features we’ve received is the ability to share saved reports with other team members. This is now possible with our latest release. This new functionality has two benefits. One, it reduces the amount of time and clicks required to share a report. Instead of emailing the report, or downloading a […]
The benefits of tracking billable time are well established — it’s the most reliable way to account, and more importantly, get paid, for client work. What about the time spent on non-billable work? You won’t get paid for it, but there are three reasons why you should still track non-billable time. Calculate project cost and […]
Most agencies are aware of the benefits of time tracking (accurate billing and clearer insight into profitability are the top two that come to mind.) Even agencies that are reluctant to track time, or choose not to, are aware of these self-evident benefits. But, what other reasons are there to track time? It turns out, […]
I was chatting with a parent in the school parking lot after drop-off this morning and we got to talking about software and tech. He mentioned he works for the city, where he is currently assisting with the transition to online time tracking software — a long overdue transition considering they still use paper timesheets. […]
We’d like to give a big thanks to everyone who reviewed Intervals at FinancesOnline, where we scored a 98% user satisfaction rating. If you are in the process of researching new software for time tracking and task management, or any other type of B2B software, check out their site for more information. We understand that […]
Adopting time tracking into your agency’s workflow can be a daunting task, especially if you aren’t sure you need to be tracking time in the first place. The team needs to be on board and the benefits need to be clearly communicated. So how do we dip our toes into time tracking without going under […]
Every business that sells a physical product is constrained by inventory. They can’t sell more than they have in stock without putting sales on back order or issuing refunds. Take a bike company, for example. Once they’ve sold out of a model, they have to manufacture more, which delays sales. Professional service agencies operate under […]
Let’s be honest, time tracking is not fun. But, that doesn’t mean it has to suck. There are several online tools available today, including our own Intervals, that can make time tracking less painful. And if you are currently using Excel to track your time, the benefits of moving on are even greater and far […]
😃 + 💻 + 🧠 = 🏆 Like it or not, Emojis have established a stronghold in the workplace lexicon. Tiny little images that convey humor, sarcasm, and help lighten up a difficult moment when more than words are needed. If a photo is worth a thousand words, an Emoji is worth at least a hundred. Now you can use […]
